Content Hub

Brand voice & knowledge

Missing knowledge means wrong answers; weak brand voice means off-brand messaging; sensitive files in a shared vault mean a customer can be shown salary bands.

What breaks

Outdated KB articles cited to customers
HR or pricing documents in the customer-facing vault
Generic, off-brand AI copy

What we check

Brand voice is configured
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Without calibration every agent writes generic, off-brand copy.
First step: Upload 3–5 gold-standard pieces (best email, blog post, case study) to Brand Voice.
Knowledge vault is curated and fresh
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The Customer Agent cites whatever is in the vault, including outdated pricing and retired features.
First step: Archive articles not updated in 12+ months or describing retired features, then re-index the vault.
Sensitive documents are partitioned
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The Customer Agent may reference any document in the vault when answering external users.
First step: Move sensitive files into separate internal-only vaults and audit what remains.